So I have just finished possibly one of the hardest projects I have taken on so far.
Phew ...
And it reinforced something I had been vaguely aware of for a while. Which is that sometimes it is easy to confuse the logistical version of user led design, with the philosophical version – with the result of delivering a well thought and soundly backed-up 'me too' run of the mill solution, rather than something truly different.
In other words, it is sometimes better to speak to your users at the end of a piece of work, when you really understand the challenge and know what to ask them, rather than at the beginning, when you might be more likely to ask the wrong questions.
The challenge of course is recognising when you are in that situation, and finding a way to get to the right set of questions (for example, in this case we spoke to sociologists to help us through the fog).
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